Frequently Asked Questions (FAQ)
Welcome to the PluginVST Pro FAQ page! Here you will find answers to the most common questions our customers have. Our goal is to provide you with a smooth and transparent experience.
General Questions
1. What types of digital products do you sell?
We specialize in providing high-quality digital tools for music producers, including:
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VST Plugins (Instruments & Effects)
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DAWs (Digital Audio Workstation Software)
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Presets for popular synthesizers and effects plugins
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Kontakt Libraries
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Sound Kits, Sample Packs & Loops
2. Are your products legitimate and official?
Yes, all products we sell are full, official digital versions. You receive a legitimate license for personal use with every purchase.
3. Is this a one-time payment or a subscription?
All products on our website are a one-time purchase. There are no hidden fees or recurring subscriptions. Once you buy it, it’s yours to use according to the license terms.
Purchase & Payment
4. How do I purchase a product?
The process is simple:
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Find the product you want and click “Add to Cart.”
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When you’re ready, go to your cart and click “Proceed to Checkout.”
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Enter your details and choose your payment method (Credit/Debit Card or PayPal).
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Once payment is complete, you will receive your product instantly.
5. What payment methods do you accept?
We accept payments via all major Credit/Debit Cards (Visa, MasterCard, etc.) and PayPal. Our entire checkout process is 100% secure and encrypted.
Download & Installation
6. How will I receive my files after purchase?
Instantly! After your payment is successfully processed, you will receive your download links in two ways:
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On the order confirmation page immediately after checkout.
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In a confirmation email sent to the address you provided.
7. I haven’t received my download email. What should I do?
First, please check your Spam or Junk folder, as automated emails can sometimes end up there. If you still can’t find it, you may have made a typo in your email address. Please contact us at contact@pluginvstpro.com with your order details, and we’ll resend the links to you.
8. How long are the download links valid?
Your download links remain active for an extended period. However, we highly recommend that you download and back up your files as soon as possible after your purchase.
9. How do I install the plugins or libraries?
Each product comes with a set of instructions (usually in a “Read Me” or “Instructions” file) that guides you through the installation process step-by-step. The process is typically straightforward.
Compatibility & Usage
10. How do I know if a plugin is compatible with my software (DAW)?
On each product page, we list the System Requirements and compatible DAWs (e.g., FL Studio, Ableton Live, Logic Pro X, etc.). It is crucial that you read this information before making a purchase to ensure compatibility.
11. Do your products work on both Windows and Mac?
Most of our products are compatible with both Windows and macOS. However, this can vary. Please always check the “System Requirements” section on the product page for specific compatibility information.
12. Can I use these sounds in my commercial music projects?
Yes! All of our presets, sound kits, and sample packs are 100% Royalty-Free. This means you can use them in your own musical compositions (including commercial releases) without paying any additional fees or giving credit.
13. Can I share or resell the files I buy?
No. Your purchase grants you a single-user license. This license is non-transferable. You are not permitted to share, distribute, copy, or resell the files in any way.
Support & Refund Policy
14. What is your refund policy?
Due to the digital nature of our products (intangible goods), all sales are final. We do not offer refunds or exchanges after a product has been purchased. This is standard practice for digital product stores.
The only exception: If a product is proven to be technically faulty and our support team cannot resolve the issue for you.
15. I have another question. How can I contact you?
If your question isn’t answered here, we’re happy to help! Please send us an email, and our support team will get back to you as soon as possible.
Support Email: contact@pluginvstpro.com