(Q1) How do I receive my product after purchase?
(A1) Immediately after your payment is confirmed, you will receive an email with a secure download link. You can also find all your purchased products and download links in the "My Account" section of our website at any time.

(Q2) Is a specific plugin compatible with my DAW or Operating System?
(A2) We list all compatibility information (e.g., Windows, macOS, VST, AU, AAX) on each product page under the "Specifications" or "Requirements" tab. Please check this information carefully before purchasing.

(Q3) My license key isn't working. What should I do?
(A3) First, please double-check that you have copied and pasted the entire key without any extra spaces. If it still doesn't work, contact us through the form above with your Order Number, and we will resolve the issue for you promptly.

(Q4) What is your refund policy?
(A4) Due to the digital nature of our products, we generally do not offer refunds once a product has been downloaded. However, if you are experiencing technical issues that we cannot resolve, we will be happy to discuss a solution. Your satisfaction is our priority.