Refund and Returns Policy

1. General Policy Overview

Thank you for shopping at Plugin VST Pro. Due to the digital nature of our products (software, plugins, presets, and sample packs) and their instant delivery via email and download, all sales are considered final and non-refundable once the product has been delivered.

Once a product has been downloaded or a license key has been accessed, we cannot issue a refund or process a return, as there is no way to “return” a digital item and guarantee it is no longer in use. We encourage you to carefully review the product descriptions, system requirements, and compatibility information on each product page before making a purchase.

2. Exceptions: When a Refund May Be Considered

Your satisfaction is our priority, and we are committed to providing high-quality products. We will consider issuing a refund under the following specific circumstances:

Verifiable Technical Fault: If the product has a demonstrable technical issue that prevents it from working as described, and our support team is unable to resolve the problem for you within a reasonable timeframe.
Duplicate Purchase: If you have accidentally purchased the same product twice. We will refund the duplicate transaction.
Product Not As Described: If a product’s description on our website was significantly inaccurate or misleading.
Non-Delivery of Product: If you did not receive the download link or license key after your purchase was confirmed, and our support team is unable to deliver it to you successfully.

3. Cases Not Eligible for a Refund

We will not issue refunds in the following cases:

You changed your mind after purchase.
Your computer or software (e.g., your DAW) does not meet the minimum system requirements clearly listed on the product page. It is the customer’s responsibility to check compatibility before purchasing.
You no longer need the product.
You are not satisfied with the product’s sound or features (as this can be subjective).
You are unable to use the product due to a lack of knowledge or experience with audio software.
You found the product cheaper elsewhere after purchase.

4. How to Request Support or a Refund

If you believe your situation qualifies for a refund based on the exceptions listed above, please follow these steps:

Contact Our Support Team First: Before requesting a refund, you must contact our support team at contact@pluginvstpro.com. Many issues can be resolved with simple technical assistance.
Provide Necessary Details: In your email, please include:
- Your Order Number.
- A detailed description of the issue you are facing.
- Any relevant screenshots or screen recordings of the error.
Allow Us Time to Help: Please allow our team 24-48 business hours to troubleshoot the issue and provide a solution. If we are unable to resolve a verifiable technical fault, we will proceed with processing a refund.